FAQ
1. Is Chandi Jewellery made from genuine 925 silver?
Yes. Our products listed as 925 silver are crafted from sterling silver containing 92.5% pure silver, unless otherwise mentioned on the individual product page.
2. Do you offer Cash on Delivery (COD)?
No. We currently accept prepaid orders only. Cash on Delivery (COD) is not available.
3. What payment methods do you accept?
Payments are securely processed through Razorpay. Available payment options may include UPI, credit cards, debit cards, net banking and other methods displayed at checkout.
4. Do you offer free shipping?
Yes. We offer free standard shipping on orders above ₹1,000. For orders below ₹1,000, applicable shipping charges will be displayed at checkout.
5. When will my order be dispatched?
Orders are generally processed and dispatched within 2 working days after successful order confirmation.
6. How long does delivery take?
Standard delivery generally takes approximately 5–7 working days after dispatch, depending on your location and courier serviceability.
7. Which courier partner do you use?
We primarily ship orders through Delhivery. Another suitable courier partner may be used when required based on serviceability.
8. Is express shipping available?
Yes. Express shipping is available at an additional cost, subject to availability at your delivery location.
9. How can I track my order?
Once your order has been dispatched, tracking details will be shared with you so you can follow the delivery status.
10. Can I return or exchange my jewellery?
We do not offer returns or exchanges after delivery, except when an incorrect product has been delivered by us.
11. What if I receive the wrong product?
Please contact us promptly and provide a clear, continuous unboxing video starting before the sealed package is opened. Once verified, we will assist with an exchange for the correct product, subject to availability.
12. Can I exchange a ring, bracelet or kada if the size doesn’t fit?
No. We do not offer size-related returns or exchanges for rings, bracelets or kadas. Please carefully check the size guide and measurements before placing your order.
13. Does 925 silver tarnish?
Yes. Genuine silver can naturally tarnish over time due to exposure to air, moisture, perfumes, cosmetics and chemicals. This is a natural characteristic of silver and does not necessarily indicate a defect.
14. How should I care for my silver jewellery?
Keep your jewellery away from perfumes, chemicals and excessive moisture. Store individual pieces in a clean, dry pouch or jewellery box when not in use. Gently clean them with a suitable soft silver-polishing cloth when required.
15. Do you deliver across India?
Yes. We offer Pan-India delivery, subject to courier serviceability at your PIN code.
16. Can I cancel my order?
Please contact us as soon as possible if you need to request a cancellation. Once an order has been processed or dispatched, cancellation may not be possible.
17. How can I contact Chandi Jewellery?
You can reach us at:
Phone / WhatsApp: +91 89599 99112
Address: Udal Chowk, Sadar Bazar, Bilaspur, Chhattisgarh – 495001
Website: chandijewellery.com
Email: Business email will be updated soon.
CHANDI JEWELLERY
Your silver story starts here.