Terms and Conditions

Welcome to Chandi Jewellery. By accessing or purchasing from our website, you agree to the following Terms & Conditions.

1. Products & Authenticity

We strive to provide accurate descriptions, images, specifications and details for all our jewellery. Our 925 silver products are made from sterling silver unless otherwise specified on the individual product page.

As jewellery is photographed under different lighting conditions and viewed on different screens, slight variations in colour, finish or appearance may occur.

2. Pricing

All prices displayed on our website are in Indian Rupees (INR) and are subject to change without prior notice.

The final amount payable, including any applicable taxes, shipping charges or discounts, will be displayed during checkout.

3. Orders

Orders are confirmed only after successful placement through our website. We reserve the right to cancel or refuse an order in cases including pricing errors, payment issues, suspected fraudulent activity or product unavailability.

If a prepaid order is cancelled by us, the applicable amount will be refunded to the original payment method.

4. Payments

Customers may use the payment methods available at checkout. Online payments are processed through secure third-party payment providers.

Chandi Jewellery does not directly store customers’ complete card or banking information.

5. Shipping & Delivery

Orders are shipped according to the timelines mentioned in our Shipping Policy. Delivery times are estimates and may be affected by courier delays, public holidays, weather conditions or circumstances beyond our reasonable control.

6. Returns, Exchanges & Cancellations

Returns, exchanges, cancellations and refunds are governed by our Return & Refund Policy. Customers should review the policy before placing an order.

7. Jewellery Care

Silver jewellery may naturally tarnish over time depending on usage, storage, moisture, perfumes, chemicals and environmental conditions. Natural tarnishing caused by wear or storage is not considered a manufacturing defect.

8. Intellectual Property

All website content, including the Chandi Jewellery name, logo, photographs, graphics, designs, text and other creative material, is owned by or licensed to Chandi Jewellery and may not be copied, reproduced or commercially used without permission.

9. Limitation of Liability

To the extent permitted by applicable law, Chandi Jewellery will not be responsible for indirect or consequential losses resulting from misuse of products, incorrect care, third-party services, or circumstances outside our reasonable control.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded under applicable Indian consumer law.

10. Privacy

Personal information collected through our website will be handled according to our Privacy Policy.

11. Changes to These Terms

We may update these Terms & Conditions periodically. The latest version published on our website will apply from its stated effective date.

12. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes will be subject to the jurisdiction of the appropriate courts in Bilaspur, Chhattisgarh, subject to applicable law.

13. Contact Us

For questions regarding these Terms & Conditions, please contact Chandi Jewellery through the contact details provided on our website.

Chandi Jewellery
Your silver story starts here.