Privacy Policy
At Chandi Jewellery, we respect your privacy and are committed to protecting the personal information you share with us when visiting or shopping on our website.
1. Information We Collect
When you browse our website, create an account, place an order or contact us, we may collect information such as:
* Name
* Phone number
* Email address
* Billing and shipping address
* Order and purchase information
* Payment transaction details
* Device, browser and website usage information
We do not directly store complete credit/debit card, UPI PIN or banking credentials.
2. How We Use Your Information
We may use your information to:
* Process and deliver your orders
* Provide order and shipping updates
* Handle returns, exchanges and customer support
* Process payments and refunds
* Improve our website, products and customer experience
* Prevent fraudulent or unauthorized transactions
* Send promotional communications where you have consented or where otherwise permitted by applicable law
3. Payments
Payments made through our website may be processed by third-party payment gateways. Payment providers process your information according to their own privacy and security policies.
4. Sharing of Information
We may share necessary information with trusted service providers involved in operating our business, including:
* Payment gateways
* Shipping and courier partners
* Website/e-commerce service providers
* Analytics and marketing service providers
* Professional or regulatory authorities where legally required
We do not sell or rent your personal information to third parties.
5. Cookies & Analytics
Our website may use cookies and similar technologies to remember preferences, understand website usage, improve functionality and measure marketing performance.
Where required, you may manage your cookie preferences through the options provided on our website or through your browser settings.
6. Marketing Communications
With your consent or as otherwise permitted by law, we may send information about new arrivals, collections, offers and other Chandi Jewellery updates.
You can opt out of promotional communications using the unsubscribe option provided or by contacting us.
7. Data Security
We use reasonable administrative and technical safeguards designed to protect your personal information. However, no online transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for order fulfilment, customer service, accounting, legal and regulatory requirements, dispute resolution and other legitimate business purposes.
9. Your Rights
Subject to applicable Indian law, you may have rights regarding your personal information, including requesting access, correction, updating or deletion of eligible information, or withdrawing consent where processing is based on consent.
You may contact us to exercise an applicable privacy right.
10. Third-Party Links
Our website may contain links to third-party websites or services. Chandi Jewellery is not responsible for the privacy practices of those independent third parties.
11. Children’s Privacy
Our website and products are not intended to knowingly collect personal information directly from children without appropriate authorization where required by law.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, services or applicable requirements change. The latest version will be published on our website with its effective date.
13. Contact Us
For privacy-related questions or requests, please contact:
Chandi Jewellery
Website: chandijewellery.com
Email: [Customer Care Email]
Phone/WhatsApp: [Contact Number]
Address: [Business Address]
Effective Date: [DD/MM/YYYY]